Installation Questionnaire

CONGRATULATIONS ON YOUR PURCHASE OF A HE&M SAW.
WE ARE HAPPY TO WELCOME YOU TO OUR FAMILY.

We want you to be happy with your purchase and satisfied with the service you received from us. Therefore, we would appreciate some feedback on your experience during the Installation Process.

Company Name (required)

Contact Name (required)

Phone Number

E-mail Address (required)

Address

City

State

Zip Code

1. Did the technician arrive when you expected?
YesNo

2. If he was late, were you advised ahead of time?
YesNoN/A

3. Was his appearance professional?
YesNo

4. Did he complete the installation in a timely manner?
YesNo

5. Did he spend enough quality time on operator training?
YesNo

6. Did he go through the safety section of the manual and all safety issues on the saw with everyone involve with the saw?
ExcellentCovered the most important issuesLeft us to read the manualDid not cover safety issuesI wasn’t involved in the training

7. Were you instructed on how to maintain your machine for the best performance and the longevity of the saw?
Excellent jobCovered the main issuesLeft us to read the manualDid not cover maintenance topicsI was not involved in this process

8. Were you satisfied with the installation experience?
YesNo

9. If no, what can we do to improve?

10. How was your overall experience with HE&M Saw? This should cover the sales process through the installation?

11. Would you like to receive a follow-up by phone to discuss any issues personally?
YesNo