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June 27, 2003, Paragon
Industries, Inc., Rod Haro
A HE&M Saw customer, Rod
Haro at Paragon Industries, Inc. had a gear box failure on his HE&M
Saw F130 Band Saw. Mr. Haro writes, On Monday, June 16, 2003, I
contacted Scott Eastwood, HE&M Saw Service Technician, and he went out
of his way to help get a gear box so that I could get running. At
approximately 7:00 p.m. on June 16, Scott received a call from Mr.
Haro. Scott contacted Rick Gwartney, a HE&M Saw Parts Coordinator,
and asked him if he could help. Rick immediately went into the
office, got the part number and customer information and called Mike
Daniels, a Saw Builder, to see if he would open the manufacturing
facility so that he could get the part needed for our customer. Mike
opened the plant for Rick, located the correct gearbox for the saw,
and filled it with oil. Rick then drove to meet Mr. Haro and
delivered the part. Rick arrived back home at midnight. Our customer
was up and in production the very next day. Mr. Haro wrote HE&M Saw
to say, I would like to thank everyone that took part in getting the
gear box for me.
This could be
a prime example why our customers purchase HE&M Saws. Customers are
not just HE&M Saw customers, they are our personal customers as well.
HE&M Saw and its employees are dedicated to customer satisfaction. |
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