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June 27, 2003, Paragon Industries, Inc., Rod Haro
   A HE&M Saw customer, Rod Haro at Paragon Industries, Inc. had a gear box failure on his HE&M Saw F130 Band Saw.  Mr. Haro writes, “On Monday, June 16, 2003, I contacted Scott Eastwood, HE&M Saw Service Technician, and he went out of his way to help get a gear box so that I could get running.”  At approximately 7:00 p.m. on June 16, Scott received a call from Mr. Haro.  Scott contacted Rick Gwartney, a HE&M Saw Parts Coordinator, and asked him if he could help.  Rick immediately went into the office, got the part number and customer information and called Mike Daniels, a Saw Builder, to see if he would open the manufacturing facility so that he could get the part needed for our customer.  Mike opened the plant for Rick, located the correct gearbox for the saw, and filled it with oil.  Rick then drove to meet Mr. Haro and delivered the part.  Rick arrived back home at midnight.  Our customer was up and in production the very next day.  Mr. Haro wrote HE&M Saw to say, “I would like to thank everyone that took part in getting the gear box for me.” 

    This could be a prime example why our customers purchase HE&M Saws.  Customers are not just HE&M Saw customers, they are our personal customers as well.  HE&M Saw and its employees are dedicated to customer satisfaction.

Car-Mon Products, Elgin, IL
   We have had our HE&M Saw for several years.  It is a very versatile and productive machine.  We use this saw daily in multiple and single part runs.  We are very pleased with our saw's performance. - Richard Lang-Vice-President Manufacturing

A&N Corporation, Williston, FL
     A&N Corporation of Williston, Florida is an expanding business participating in a highly competitive market.  They manufacture ultra-high vacuum component parts, ball valves, right angle valves, flanges, and other parts for the research/development industry including universities and the semi-conductor industry.  They purchased their metal already cut, but when the metal provider could not keep up with A&N's demand, A&N decided to open their own saw shop and the first saw they purchased was a HE&M Saw H130.  The original purchasing decision was swayed heavily by the desire on the part of the owner to buy an American made saw.  The decision has proved to be a good one since the H130 paid for itself within a year.
    A&N's metal requirement has continued to expand and their saw shop has grown in the past five years from 5 people to 40 people and from one H130 to five HE&M Saws.  A&N now uses two H130s to cut cut all different sizes of 340L Stainless up to 14"; one H90A to cut bars into lengths for the CNC machine; one V100LA-3 to cut tubing; and the CT2000HA-DC to cut the harder stainless material.
     A&N did comparison shop for their saws.  They had a competitor's saw in house for a 30-day trial.  A&N also spoke with Bob Arthur of Arthur Machinery in Tampa, FL, who demonstrated the efficiency and profitability of the HE&M Saw line.  They found that the HE&M Saws were more user friendly, faster cutting and easier to load.  The HE&M Saw also required less labor to operate.  Greg Hurst of A&N says, " The HE&M Saws are so reliable and easy to operate that we just start then up, walk away and let them run."  The CT2000HA-DC improved A&N's productivity because it is able to hold larger bars, is computer controlled, and cuts at faster speeds.  When cutting 304L stainless solid bar, they maintain a standard cutting rate of 3-1/2 sq. in. per minute on the H130 and 5 sq. in. per minute on the CT2000HA-DC.  At these rates blade life has been impressive.  A&N has discovered  that the chip auger on the HE&M is a better feature than on competitor's machines.  It keeps the chips out of the cutting area and does not get clogged as other saws tend to do. 
     When asked if A&N will purchase another saw, Greg said, "It will definitely be a HE&M Saw.  Their service is unbeatable.  The saws require very little service but when they do, the Service Techs at HE&M Saw are reliable and knowledgeable.  No repeat calls are necessary."  Greg was very satisfied with the service he receives and was pleasantly surprised to find that the HE&M Saw Technician stops by occasionally just to see that everything is going all right.  A&N will consider purchasing another H130 or CT2000 in the future as their business expands further.