Career Opportunities

       


CURRENT EMPLOYMENT OPENINGS AT HE&M SAW:

Position Title: Professional Buyer

Department: Purchasing

Purpose of Position: As a Buyer, you will be responsible for the purchase of goods, materials, and services to ensure that the company’s operational needs are met. This position is responsible for acquiring goods and services to support our growing company.  You will interact with suppliers, vendors, and internal customers on a daily basis.

Essential Functions and Responsibilities:

  • Perform buying duties when necessary.
  • Prepare purchase orders and send copies to suppliers and to departments originating requests.
  • Maintain and review purchasing files, reports, and price lists.
  • Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications.
  • Compare prices, specifications, and delivery dates to determine the best bid among potential suppliers.
  • Review requisition orders to verify accuracy, terminology, and specifications.
  • Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries.
  • Track the status of requisitions, and purchase orders.
  • Respond to customer and supplier inquiries about order status, changes, or cancellations.
  • Provide excellent customer service to internal and external customers.
  • Establish and maintain effective working relationships with vendors and suppliers.
  • Consult with department managers to resolve any out of stock issues.
  • Administer online purchases with the company credit card.
  • Provide support to Sr. Buyer and Purchasing Manager on various department projects.
  • Submit invoices/receipts for purchased items to Accounts Payable, and assist in resolving discrepancy problems in a timely manner.
  • Contact vendors/suppliers to issue requests for quotes/proposals.

Qualifications:

  • Associate/Bachelor’s degree in a business or technical related field is preferred
  • Previous experience as a associate buyer or a related position performing similar duties is required
  • Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files, and records, designing forms, and other office procedures and terminology.
  • Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Ability to use computer applications or other automated systems such as spreadsheets, work-processing, e-mail, and database software.
  • The ability to understand and work within an MRP system.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to follow oral and written instructions.
  • Ability to accurately perform a variety of duties with frequent interruptions and/or distractions.

 

 


Customer Service Rep

Department Name: Parts / Sales

Purpose of Position: Direct contact between customers and parts department to input parts orders and assist customers in determining needs.

Essential Functions and Responsibilities:

The following are also required but not limited to.

  • Taking phone, E Mail, and fax orders and inputting them into the Hemsaw system. Quoting orders requested from customers for parts.
  • Research of customers specific needs including information gathering from multiple sources which include engineering, sales, etc.
  • Updating and information calls from customers.
  • Part returns and tracking.
  • Maintaining system pricing.
  • Shortage reporting and coordinating with production control.
  • Maintaining parts documentation used in department.
  • Coordinating with parts group

Knowledge and Skills Needed:

  • Must have computer skills
  • Multitasking a must
  • Must have clear phone voice
  • Must have ability to handle customers under stress
  • Mechanical ability / Ability to read blueprints

Physical Requirements:

  • Must be able to sit for long periods of time
  • Position requires use of Microsoft, Adobe, and other software
  • Exemplary Attendance and Punctuality


Phone Support Technician

Department: Service

Purpose of Position: Deliver service and support to end-users using and operating saws.

Duties and Tasks/Essential Functions:

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues, troubleshooting, and repairing of saws.
  • Research required information using available resources to assist customers and service techs;
  • Accurately process and record call transactions using a computer and designated tracking software;
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
  • Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates
  • Other duties and assignments as directed form Service Manager.

Skill and Knowledge Needed:

  • Proper phone etiquette;
  • Ability to speak and write clearly and accurately;
  • Demonstrated proficiency in typing and grammar;
  • Knowledge of relevant software computer applications and equipment;
  • Knowledge of customer service principles and practices;
  • Effective listening skills;
  • Multi-tasking capabilities;
  • Some mechanical, electrical, and technical experience.

Physical Requirements:

  • Must be able to sit for long periods of time
  • Position requires use of Microsoft, Adobe, and other software exemplary Attendance and Punctuality

MAINTENANCE MANAGER (1)

Responsible for ensuring mechanical and electrical repairs are performed properly and in a timely manner. Must be able to diagnose problems, plan work, maintain and make repairs in all manufacturing areas.

Qualified candidates must possess a minimum or 3 -5 years of experience in industrial maintenance. Experience with CNC machining centers preferred. Day shift

Requirements: Three to five years applicable experience. High school education or equivalent education.

Basic understanding of mechanical, electrical, pneumatic, hydraulic, or other equipment.

Pay: Depends on experience


Field Service Technician

New York State \ Pennsylvania \ North Eastern United State

To support the operation of metal cutting bandsaws at customer plants.

Duties:

  • Service customers by providing on site preventive maintenance, equipment upgrades, warranty and general service calls.
  • Perform preventive and corrective maintenance routines on customer’s equipment.  Including disassembling, replacing, or repairing defective parts; rewiring or reassembling as required.
  • Troubleshoot operational issues; adjusting, aligning and calibrating to standards.
  • Utilize schematics, diagrams and technical manuals to restore operation
  • Provide quality installation of new bandsaws and  train customers in their operation
  • Effectively communicate with sales, tech support, service manager and service coordinator
  • Develop relationships with customers by effectively communicating, scheduling calls and exceeding  their expectations
  • Perform required administrative duties:  maintain records, documentation and effectively plan work

Qualifications:

  • Experience in mechanical processes, hydraulics, and pneumatics with industrial machinery maintenance and repair.
  • Ability to work out of your home.
  • Ability to travel extensively
  • PLC diagnostic troubleshooting experience helpful
  • Factory training will be provided

 


Engineering internships are available as business conditions allow


 

 Career Opportunities

For employment information, please contact
our Human Resources Manager

Phone: 918-824-6150
Email: HR@hemsaw.com