Repair Questionnaire

As an owner of a HE&M Saw, we would like to be sure that we are providing you with the best service possible. Therefore, we would appreciate it if you would answer the following questions about your last service experience:

 

Company Name (required)

Contact Name (required)

Phone Number

E-mail Address (required)

Address

City

State

Zip Code

1. Did the technician arrive when you expected?
YesNo

2. If he was late, were you advised ahead of time?
YesNoN/A

3. Was his appearance professional?
YesNo

4. Did he explain the problem with your saw and the plan to repair it?
YesNo

5. Were you notified of any cost, if appropriate?
YesNo

6. Did he complete the repair in a timely manner?
YesNo

7. If he needed to return, were you notified of such?
YesNo

8. Were your questions answered?
YesNo

9. Was any necessary training done with you and your operators?
YesNo

10. Did our technician speak to you about safety? Did he go through the safety section of the manual?
YesNo

11. Were any maintenance suggestions provided to keep your machine in good repair?
YesNo

12. Were you satisfied with the repair experience?
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery Dissatisfied

13. If no, what can we do to improve?

14. Would you like to receive a follow-up by phone to discuss any issues personally?
YesNo

15. Do you use other repair services (you do not have to give a name)?

YesNo

16. How did our service compare to theirs?

17. How can we improve your service experience?

18. Would you use us to repair your machine again?

YesNo